Technical Services Manager
PURPOSE OF THE JOB *The Technical Services Manager is accountable for overseeing all vendor-provided engineering services for critical systems supporting tech space. The Technical Services Manager also provides support and oversight for all site drawings, plans, and related projects and helps to ensure the property/facility is maintained in accordance with client standards and requirements, and customer satisfaction. Finally, this position may directly and indirectly supervise individuals, building staff, operations, and coordinate the various functions.
KNOWLEDGE AND EXPERIENCE:
*4 year college degree in engineering(electrical or mechanical), architecture, or real estate is preferred.
*Minimum of 5 years of extensive experience in managing building infrastructure systems.
*Good technical knowledge in electrical systems, eletrical generation/distribution, HVAC(specific to the environment), IT systems, electrical generation/distribution, HVAC, building codes, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, etc. is preferred.
*Working knowledge and experience in financial accounting in commercial real estate, financial reporting and budgeting necessary.
*Must be able to work independently and collaboratively with vendors, engineers, electricians, and other skilled trades.
*Hands on familiarity with tenant improvement construction projects is desired; ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints.
*Excellent interpersonal skills including the ability to make effective presentations and negotiate through opposing views.
*Ability to work in a team environment.
*Flexibility in moving from detailed day to day operational levels to high-level startegic discussions.
*Must be able to create and interpret the application of relevant policies, procedures, SOP's, regulations, codes, and standards.
*May be required to be available 24/7, as operational and emergency needs dictate, to support critical operations and events.
*Acts as the primary point of contact for clients in regard to all engineering activities, issues, concerns with critical systems infrastructure supporting technology space.
*Monitors critical systems in relation to performance, capacity and utilization. Reports and reviews findings with management on a reegular basis.
*Coordinates all activites involving critical systems supporting technology space (Power HVAC, physical space and cabling)with clients and other support groups.
*Provides oversight of the engineering vendors and their staff.
*May also handle tenant requests for special work. Obtain estimate, provide proposal, order work, and invoice tenant for such work.
*Maintain work order system. Enter, print and distribute Service Requests, follow up with staff or vendor to ensure completion, invoice billable work.
*Ensures all activities undertaken by the vendors meet or exceed all contracted service levels and client expectations. Reviews reconciles and approves the invoices submitted by the vendors.
*Continuously revies the contracts vendors' performance with respect to costs and quality. Reports and reviews performance results with management on a regular basis. Based on client satisfaction survey results, works with vendors to improve specific areas of concern to clients.
*Works with vendors and building managment to evaluate new products/processes to improve quality of services and cost effectiveness. Analyzes utility consumption and works with our vendors to identify possible actions to conserve energy.
*Assists in the preparation of budgets, monthly billings and invoicing for services and work orders, reporting, and annual operating expense reconciliations.
*May oversee tenant improvement work and alterations to building tenant spaces, may coordinate access to building for contractors; and with property managemetn, conduct final walk through and punch list on a new construction and alterations. Follow up on completion of punch list items.
*Ensures inventory of parts and supplies is adequate.
*Proactively inspects the site to identify issues or potential issues that need to be addressed
*Conducts ongoing Risk Assessments and maintains Risk database.
*Supports C&W commitement to energy conservation and reducing carbon footprint through ongoing evaluation of new technology and procedures including those activities associated with LEED certification.
*Manages and maintains all site drawings, plans, and related projects.
*Escalate all issues to management.
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