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Job Description

Facilities Management Service Delivery Manager

At Cushman & Wakefield, we employ the most talented professionals and invest in superior resources and technologies to provide our clients with innovative advice and bottom line results.

The talent of our extraordinary people and the culture and business approach we foster, coupled with the exceptional, creative services we provide and the results we deliver worldwide for owners, occupiers, and investors are what really distinguishes Cushman & Wakefield from all other real estate service firms.

Cushman & Wakefield is currently seeking qualified candidates for the following position:

 Facilities Service Delivery Manager

 Purpose of Job:

The Facilities Service Delivery Manager is responsible for managing a national portfolio of owned and leased facilities for a corporate client with multiple locations, in an efficient and value enhancing manner that is consistent with the overall strategic plan.  Accountable for all business, financial, and management aspects of the portfolio including preparing, implementing and adhering to the approved strategic asset plan, budgets for the properties, developing and maintaining strong working relationships with the client, and supervising and directing key portfolio team members. Leads a team of Facility, Project and Office managers which may  include Critical Environment  Managers, Directors of Engineering, and Chief Engineers.

 Principle Responsibilities:

  • Implement the approved strategic asset plan for the portfolio of properties.  Has primary responsibility for the day-to-day operation of the properties to assure that all site operations are in compliance with established policies and procedures, management agreement, and are consistent with the client?s overall objectives.
  • Prepare annual budget, monthly financial variance reports, operations analysis reports and ensure that all reports are reviewed and approved by the responsible team members.
  • Conduct formal site inspections in compliance with established standard operating policies and procedures.
  • Monitor and enforce the terms of all lease agreements, the billing and payment of rents in compliance with leases.  Responsibilities include all aspects of lease administration.
  • Bears primary responsibility for creation and maintenance of all site specific documentation including, but not limited to, property information book, site operating manual and emergency operations manual.
  • Primary responsibility for controlling the procurement and expenditure processing.
  • Oversees all construction projects and delegates the administration of specific projects as required to ensure timely completion.
  • Ensure adherence to the approved budget with primary responsibility for variance reporting, forecast cash flow of property, review real estate tax assessments, and file required municipal reports.
  • Ensure regulatory compliance and effective management of risk and liability for both C&W and client.
  • Establish and maintain open relationships with occupants ensuring that all services and needs are met within service level agreements.
  • Oversee completion of project and capital improvements consistent with local codes to ensure timely completion within planned budget.
  • Hire, train, supervise and maintain a qualified engineering, management and maintenance staff to promote efficient and cost-effective operations.  Responsible for employee administration, including performance management, salary reviews, setting goals and motivating subordinates to meet goals.
  • Participate in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost in compliance with C&W values, standards and guidelines for business conduct.
  • Support and provide leadership in a commitment to achieve C&W?s vision and mission and extol its values in the day-to-day conduct of business.  Establish and be consistent in the application of expectations of appropriate professional behavior to ensure that the values of the firm or exhibited by the actions of the staff.

Knowledge & Experience:

  • Four-year Bachelor's degree required preferably in mechanical engineering or architecture. 
  • A minimum of 7 years of experience in the management of an integrated services account including facilities management, project management, lease administration and technology solutions with a minimum of 5 years at the level of Senior Manager or other similar capacity with experience in construction, engineering and all facets of facility operations and management.
  • Experience with critical system environments is desired
  • Excellent technical, interpersonal, and analytical skills required.
  • Excellent written and oral communications skills.
  • Strong computer and systems knowledge.
  • Prior experience in directly managing employees and multi-discipline teams.

If you have the skills necessary to thrive in a fast paced environment, we offer a competitive salary, excellent benefits package and a genuine career opportunity. To be considered, http://ch.tbe.taleo.net/CH12/ats/careers/requisition.jsp?org=CUSHWAKE&cws=1&rid=760

**Not Eligible for the Employee Referral Incentive**

No Phone Calls/Agencies Please

Equal Opportunity/Affirmative Action Employer

 


Speciality Area: Corporate Services
Division CIS
Location: NY Metro Area
Date posted: 19 May 2013
 
To apply, either send your resume to recruiting@cushwake.com  or press submit resume button to apply online.
 
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