At Cushman &
Wakefield, we employ the most talented professionals and invest in superior resources and
technologies to provide our clients with innovative advice and bottom line results.
The talent of our extraordinary people and the culture and business approach we foster, coupled
with the exceptional, creative services we provide and the results we deliver worldwide for
owners, occupiers, and investors are what really distinguishes Cushman & Wakefield from all
other real estate service firms.
Cushman & Wakefield is currently seeking qualified candidates for the following
Service Delivery Manager
The Facilities Service
Delivery Manager is responsible for managing a national portfolio of owned and leased
facilities for a corporate client with multiple locations, in an efficient and value enhancing
manner that is consistent with the overall strategic plan. Accountable for all business,
financial, and management aspects of the portfolio including preparing, implementing and
adhering to the approved strategic asset plan, budgets for the properties, developing and
maintaining strong working relationships with the client, and supervising and directing key
portfolio team members. Leads a team of Facility, Project and Office managers which may
include Critical Environment Managers, Directors of Engineering, and Chief
- Implement the approved
strategic asset plan for the portfolio of properties. Has primary responsibility for the
day-to-day operation of the properties to assure that all site operations are in compliance
with established policies and procedures, management agreement, and are consistent with the
client?s overall objectives.
- Prepare annual budget, monthly
financial variance reports, operations analysis reports and ensure that all reports are
reviewed and approved by the responsible team members.
- Conduct formal site inspections
in compliance with established standard operating policies and procedures.
- Monitor and enforce the terms
of all lease agreements, the billing and payment of rents in compliance with leases.
Responsibilities include all aspects of lease administration.
- Bears primary responsibility
for creation and maintenance of all site specific documentation including, but not limited to,
property information book, site operating manual and emergency operations manual.
- Primary responsibility for
controlling the procurement and expenditure processing.
- Oversees all construction
projects and delegates the administration of specific projects as required to ensure timely
- Ensure adherence to the
approved budget with primary responsibility for variance reporting, forecast cash flow of
property, review real estate tax assessments, and file required municipal reports.
- Ensure regulatory compliance
and effective management of risk and liability for both C&W and client.
- Establish and maintain open
relationships with occupants ensuring that all services and needs are met within service level
- Oversee completion of project
and capital improvements consistent with local codes to ensure timely completion within planned
- Hire, train, supervise and
maintain a qualified engineering, management and maintenance staff to promote efficient and
cost-effective operations. Responsible for employee administration, including performance
management, salary reviews, setting goals and motivating subordinates to meet
- Participate in the negotiation
of service contracts with outside vendors to achieve the highest levels of performance at the
lowest cost in compliance with C&W values, standards and guidelines for business
- Support and provide leadership
in a commitment to achieve C&W?s vision and mission and extol its values in the day-to-day
conduct of business. Establish and be consistent in the application of expectations of
appropriate professional behavior to ensure that the values of the firm or exhibited by the
actions of the staff.
- Four-year Bachelor's degree
required preferably in mechanical engineering or architecture.
- A minimum of 7 years of
experience in the management of an integrated services account including facilities management,
project management, lease administration and technology solutions with a minimum of 5 years at
the level of Senior Manager or other similar capacity with experience in construction,
engineering and all facets of facility operations and management.
- Experience with critical system
environments is desired
- Excellent technical,
interpersonal, and analytical skills required.
- Excellent written and oral
- Strong computer and systems
- Prior experience in directly
managing employees and multi-discipline teams.
If you have the
skills necessary to thrive in a fast paced environment, we offer a competitive salary,
excellent benefits package and a genuine career opportunity. To be considered,
**Not Eligible for the Employee Referral
Opportunity/Affirmative Action Employer
To apply, either send your resume to
or press submit resume button to apply online.