Corporate Occupier Services

Supported by a proven account management program and robust technology platforms, Occupier Services helps create both the overall real estate strategy and the road map to the desired future state. We help clients achieve transformational change in the way real estate is viewed by and used by their organizations. Locally, regionally and globally, C&W’s approach promotes consistency, transparency and compliance within each discipline through the following key operating philosophies:

Understanding our clients’ business drivers, culture, critical success factors, real estate delivery processes and technology systems across all required services.
Creating an Account Team with the technical and geographic expertise to respond to those portfolio requirements.
Delivering services through an integrated platform that leverages our 13,000 professionals worldwide, applying processes and technology to create maximum efficiency, service delivery improvement and economies of scale.

Account Management

Occupier Services brings a well developed Account Management approach, providing an integrated service platform to support our client’s corporate real estate goals. Built around an empowered Account Executive, our account teams deliver services that are distinguished by control, consistency, quality and creative solutions. With a clear understanding of a client’s objectives, an Account Executive designs strategies around both business and real estate opportunities, provides integrated service, and ensures superior delivery and client satisfaction. Account Management services include portfolio strategy, technology solutions, best practice development, performance management and continual improvement. Well-developed governance programs bring C-Suite priorities to the real estate discussion, creating documented alignment of organizational, operational, financial and compliance goals. FUSION, our client portal, connects client’s entire real estate portfolio through a single portal. With intuitive dashboards and powerful collaboration tools, FUSION is a catalyst for making informed real estate decisions.

Transaction Management

Occupier Services’ Transaction Management program provides comprehensive, portfolio-wide space acquisition and disposition services. Transaction managers deliver responsive and innovative service using process documents that capture best practices and augment existing client processes. By giving our employees accurate and consistent direction, we effectively align to clients’ desired outcomes and KPI metrics. Transaction managers work in concert with C&W’s industry-leading brokers around the world to leverage their experience, market knowledge, and bottom-line approach, resulting in transactions that drive business value and safeguard clients’ best interests. Our consistent and sophisticated research and analytics ensures clients make the most informed real estate decision.

Project Management

Project Management provides construction and portfolio oversight services for commercial office development, corporate headquarters, financial centers, high technology, hospitality, government and educational facilities. C&W project management professionals deliver value through rigorous cost management and value engineering, adherence to project schedules, assurance of quality, risk mitigation and economies of scale through leveraged procurement. Specific services include strategic planning and workplace re-engineering consultation, build-to-suit management, mission critical facilities development management, tenant improvements construction management, relocation management and transaction consulting.

Facilities Management

Facilities Management provides comprehensive services for corporate occupiers, using best-in-class processes, procedures, and technology. We create and maintain safe and highly productive work environments that balance costs, manage and mitigate operational risk, and achieve client Corporate Social Responsibility goals through progressive sustainability and energy management programs. Facilities Management services include staff selection and training, procurement and vendor management, building operations, predictive, preventative and recurring maintenance, performance benchmarking, financial management and office support services.

Lease Administration

C&W’s Lease Administration programs provide our clients with unbiased advice in the selection and implementation of world-class technologies and the ongoing maintenance of databases. This helps our clients manage their real estate assets proactively and progressively, enabling them to control leasehold expenditures through aggressive management of critical dates and options, monthly rent reviews and annual operating expense audits. We help clients develop strategic plans that align with the business by providing access to detailed real estate data. We add value by transforming data into meaningful management information to support improved decision making. Services include portfolio reporting, accounts receivable billing and collections, invoice review and payment processing, compliance reviews for Estoppels, SNDAs and Certificates of Insurance, critical date and option management, document abstraction and data entry.

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